customer support tools

Top 3 Customer Support KPIs That All Claims Leaders Must Track

Here are the top 3 customer support KPIs that you must track to ensure your customers always have the best claims experience.

/ June 11, 2020
customer support tools claims leader

Customer Support Tools: How A Claims Leader Found Its Match

Home Customer support tools can make or break your business. The bad ones eat up your productivity.  They run slow or crash when loading an account. They even require a huge chunk of effort to navigate the system — who...

/ May 28, 2020
5 customer experience trends from experts

5 Customer Experience Trends in 2020 from Industry Experts

Hear from experts about 5 up-and-coming customer experience trends that will surely change the way your business interacts with customers.

/ May 21, 2020
sms marketing best practices

SMS Marketing Best Practices: The 3 Tactics That Rarely Work

You’re a beginner in SMS marketing and you want to know what’s working right now. Find out why these “best practices" don’t seem to bring the same results.

/ March 12, 2020
Text message templates for B2C

5 Text Message Templates of Successful B2C Companies (With Data)

You know how to plan an SMS campaign, but need a hand with writing compelling SMS messages. Here are some text message templates to help.

/ February 13, 2020
6 Best Chat Apps for Businesses: How to choose the right one

6 Best Chat Apps For Business: How To Choose The Right One

In a digital era, with 5 billion users on chat apps, businesses must integrate the best chat apps into their communication strategies.

/ January 8, 2020
How To Protect Customer Privacy

How To Protect Customer Privacy (Hint: Use Number Masking)

Protecting customer privacy is now a necessity. Earn your customers' trust by implementing number masking into your business.

/ October 24, 2019

Women in Tech: Create Your Own Opportunities

Hydie is one of our women in tech from our operations team in Cebu. Find out how she breaks the stigma of being a woman in the tech industry.

/ October 3, 2019
Whatsapp business API vs Whatsapp business app

WhatsApp Business App vs API: Same Same, But Different?

Which one should you choose for your business communications: the WhatsApp Business API, or the WhatsApp Business App? Here's the difference between the two.

/ July 25, 2019
Automatically Send SMS From Your Applications With Zapier

Automatically Send SMS From Your Applications With Zapier

Learn to automate your messages by integrating Wavecell’s APIs into various apps with Zapier. Follow this tutorial where we will guide you through your first Zapier integration!

/ May 23, 2019