With the growing importance of data privacy, devote your budget to key areas to improve the way you protect customer data. Learn what other companies are preparing for in 2021.
Find out what are the key automation trends for the logistics industry in 2020 with predictions from industry leaders.
Find out what real life omnichannel customer support is like for insurers to ensure your customers always have a positive experience.
Home How do you keep customer data safe? 87% of consumers will stop buying from companies that fail to handle their data responsibly. In other words, the companies that prioritize customers’ privacy will earn customers’ trust and win in the...
Here are the top 3 customer support KPIs that you must track to ensure your customers always have the best claims experience.
Home Customer support tools can make or break your business. The bad ones eat up your productivity. They run slow or crash when loading an account. They even require a huge chunk of effort to navigate the system — who...
Hear from experts about 5 up-and-coming customer experience trends that will surely change the way your business interacts with customers.
You’re a beginner in SMS marketing and you want to know what’s working right now. Find out why these “best practices" don’t seem to bring the same results.
You know how to plan an SMS campaign, but need a hand with writing compelling SMS messages. Here are some text message templates to help.
In a digital era, with 5 billion users on chat apps, businesses must integrate the best chat apps into their communication strategies.
One-time passwords secure your business against the growing security threats in SEA. Find out the best practices to get started with OTPs.
Protecting customer privacy is now a necessity. Earn your customers' trust by implementing number masking into your business.