Category: Product
3 Ways to Protect Customer Data (From Lawyers & Ethical Hackers)
Home » Product How do you keep customer data safe? 87% of consumers will stop buying from companies that fail to handle their data responsibly. In other words, the companies that prioritize customers’ privacy will earn customers’ trust and win...
Top 3 Customer Support KPIs That All Claims Leaders Must Track
Here are the top 3 customer support KPIs that you must track to ensure your customers always have the best claims experience.
Customer Support Tools: How A Claims Leader Found Its Match
Home » Product Customer support tools can make or break your business. The bad ones eat up your productivity. They run slow or crash when loading an account. They even require a huge chunk of effort to navigate the system...
SMS Marketing Best Practices: The 3 Tactics That Rarely Work
You’re a beginner in SMS marketing and you want to know what’s working right now. Find out why these “best practices" don’t seem to bring the same results.
5 Text Message Templates of Successful B2C Companies (With Data)
You know how to plan an SMS campaign, but need a hand with writing compelling SMS messages. Here are some text message templates to help.
6 Best Chat Apps For Business: How To Choose The Right One
In a digital era, with 5 billion users on chat apps, businesses must integrate the best chat apps into their communication strategies.
OTP Best Practices For Your Business In Southeast Asia
One-time passwords secure your business against the growing security threats in SEA. Find out the best practices to get started with OTPs.
How To Protect Customer Privacy (Hint: Use Number Masking)
Protecting customer privacy is now a necessity. Earn your customers' trust by implementing number masking into your business.
WhatsApp Business App vs API: Same Same, But Different?
Which one should you choose for your business communications: the WhatsApp Business API, or the WhatsApp Business App? Here's the difference between the two.
Automatically Send SMS From Your Applications With Zapier
Learn to automate your messages by integrating Wavecell’s APIs into various apps with Zapier. Follow this tutorial where we will guide you through your first Zapier integration!
Customer Engagement In The Philippines: The Texting Capital Of The World
It is time for businesses to meet the demands of the tech-savvy generation of today to make meaningful customer engagements and interactions.
Redefine Your B2C Customer Experience With Cloud Communications
Providing a thoughtful customer experience is essential for any B2C business. Find out how real-time cloud communications can help you!