Tag: customer engagement
Top 3 Customer Support KPIs That All Claims Leaders Must Track
Here are the top 3 customer support KPIs that you must track to ensure your customers always have the best claims experience.
5 Customer Experience Trends in 2020 from Industry Experts
Hear from experts about 5 up-and-coming customer experience trends that will surely change the way your business interacts with customers.
How To Protect Customer Privacy (Hint: Use Number Masking)
Protecting customer privacy is now a necessity. Earn your customers' trust by implementing number masking into your business.
WhatsApp Business App vs API: Same Same, But Different?
Which one should you choose for your business communications: the WhatsApp Business API, or the WhatsApp Business App? Here's the difference between the two.
Automatically Send SMS From Your Applications With Zapier
Learn to automate your messages by integrating Wavecell’s APIs into various apps with Zapier. Follow this tutorial where we will guide you through your first Zapier integration!
Redefine Your B2C Customer Experience With Cloud Communications
Providing a thoughtful customer experience is essential for any B2C business. Find out how real-time cloud communications can help you!
New Video Interaction Features To Improve Your Experience
Wavecell is delighted to announce the launch of new and exciting features to the our Video Interaction solution.
How To Use WhatsApp Business API – 5 Unique Use Cases
How can you use WhatsApp Business API to improve customer experience? We’d like to share 5 potential use cases for the WhatsApp Business API to inspire you.
How To Boost Your Customer Engagement With Chat Apps API
Here are five hacks to effectively use Chat Apps API to join the latest technological revolution and enhance your customer engagement!
5 Steps To Enhance Customer Experience In Indonesia
As one of the most populous countries in the world, Indonesia’s digital landscape is transforming and enhancing customer experience is key.
Delivering The Best Customer Experience In Asia With Digital Interaction
Customer Experience (CX) managers must learn to embrace a variety of digital interactions to attract repeat customers through seamless experience.