Tag: video technology

marc magnin head of product at wavecell

Technologies That Will Shape Southeast Asia in 2018

As the fastest-growing startup and technology market in the world, what are the latest and upcoming technologies businesses have to keep a look out for?

cost of bad customer service shown in the office or in business

The True Cost Of Bad Customer Service

Today, 7 out of 10 customers would abandon a business after encountering bad customer service experience. How to fix this with live video interaction?

girl messaging customer experience

Delivering The Best Customer Experience In Asia With Digital Interaction

Customer Experience (CX) managers must learn to embrace a variety of digital interactions to attract repeat customers through seamless experience.

A World To Come For Field Services With Video Interaction

Companies with on site technicians that heavily dependent on field service are now adapting mobile technology in their everyday operations via live video.